Jeya 9 Privacy Policy – Your Data, Our Responsibility

Jeya 9 is a trusted online betting and gaming platform serving millions of users across Bangladesh and South Asia. We believe your privacy is a fundamental right. This privacy policy explains in detail how your personal data is collected, processed, and protected on Jeya 9.

This privacy policy applies to Jeya 9's website, mobile application, and all other digital services. By registering, logging in, or using any of our services, you agree to the terms of this policy.

Our privacy policy is built in accordance with international data protection standards and applicable laws. We review and update this policy regularly as needed.

Jeya 9 collects three types of data: (1) information you provide directly, (2) data collected automatically during your use of the platform, and (3) information received through third parties. See below for details.

Jeya 9 uses collected data only for specific, legitimate purposes. We never use your information for unauthorized purposes.

• To create your account and complete the identity verification (KYC) process.
• To process deposits, withdrawals, and other financial transactions.
• To deliver betting and gaming services without interruption.
• To prevent fraud, money laundering, and cyberattacks.
• To provide customer service and support.
• To improve the platform and develop new features.
• To meet legal and regulatory obligations.
• To send you relevant promotional messages with your consent.

We never sell your data to advertising companies or engage in profiling without your permission.

Jeya 9 does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive limited data necessary to process transactions.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful government request.
• Security Partners: Limited data may be shared for fraud detection and cybersecurity purposes.
• Business Changes: In the event of a company acquisition or merger, members will be notified in advance.

Jeya 9 uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain your login session and keep the platform secure. These cannot be disabled.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: Helps us understand which features are used most.
• Advertising Cookies: Activated only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

Jeya 9 does not retain data longer than necessary. Retention periods by data type are as follows:

• Account Information: For the duration the account is active, plus 5 years after closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulations).
• Communication Logs: 1 year.
• Marketing Preferences: 3 years after unsubscribing.
• Cookie Data: Up to 12 months.

Once the retention period ends, data is securely deleted or anonymized.

Jeya 9 is fully committed to protecting your privacy rights. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Right to Portability: You can request your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

Jeya 9 uses industry-leading security technology to protect your data. Our servers and data centers are monitored around the clock.

• 256-bit TLS/SSL encryption across all communications.
• Two-factor authentication (2FA) available.
• Automatic security alerts triggered when suspicious login activity is detected.
• Regular third-party security audits and penetration testing.
• Dedicated firewall and DDoS protection in place.
• Encrypted backup systems ensure your data is never lost.

In the event of a security incident or data breach, affected users will be notified within 72 hours.

Jeya 9 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If an underage member is identified, their account will be closed immediately.
• Any data collected from a minor will be deleted immediately upon discovery.
• Parents or guardians may submit complaints regarding a minor's account.

Jeya 9 may update this privacy policy at any time as needed. For significant changes, members will be notified in advance via email or a platform notification.

• The date of any changes will be noted at the top of the page under "Last Updated".
• For significant changes, you will be notified at least 14 days before they take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Members who do not agree to the updated policy have the option to close their account.

For any questions, complaints, or data access requests related to this privacy policy, please reach out to our dedicated support team.

• Email: privacy@jeya9.im
• General Support: support@jeya9.im
• Live Chat: Click the chat button at the bottom right of the platform.
• Response time: typically within 24–48 hours.